These terms apply to all device repairs carried out by Microsmith Electronics Ltd (company number 09804164) at our Newport workshop or through any off-site or mobile service we agree to provide. By leaving a device with us or confirming a repair booking, you agree to these terms.
If you have any questions before booking, please use our contact form or call us on 01633 357 357.
When you bring a device in, we will carry out an initial free assessment to understand the fault and give you a verbal indication of likely costs and timescale. For straightforward repairs, where the fault is clear, the fix is known and parts are if required are available, we provide a free quote before any work begins.
Some faults require a deeper level of investigation before we can give an accurate quote. This includes, but is not limited to:
In these cases, after the initial free assessment and the device is booked in, a diagnostic fee of £45 may apply. We will always inform you before we begin any chargeable investigation. In some cases, a screen removal or partial disassembly is the first necessary step in the process, if this work leads into a full diagnostic, the cost is treated as the diagnostic fee.
The diagnostic fee is waived in full if you proceed with the repair as quoted, or if the total value of the agreed repair or product is equal to or greater than £45.
The diagnostic fee remains payable if you decide not to proceed after investigation, if you withdraw from the repair, or if the device is found to be beyond economic repair or irreparable after investigation.
All quotes remain valid for 14 days. If the scope of a repair changes during the work, for example, if additional damage is found on disassembly, we will contact you before proceeding.
Where we agree to carry out a repair or service at your premises or another off-site location, the following applies:
Known faults with a confirmed quote: Where sufficient information is provided in advance and we are able to confirm the fault and give a fixed price before attending, for example, a confirmed iPhone screen replacement a separate call-out fee may not apply. We will confirm this with you before the visit.
Unknown faults or unconfirmed devices: Where the fault is unknown, the device is unconfirmed, or on-site diagnosis is required, a call-out fee of £90 applies. This covers travel and the initial on-site assessment. If diagnostic or repair work continues beyond the initial assessment, additional labour is charged at £45 per hour thereafter.
Where enough information is provided in advance, we may offer an agreed fixed price for the call-out visit before attending. We will always confirm the applicable charges with you before proceeding.
The parts we use depend on the device, the repair type, what is available, and your preference. For many repairs we use high-quality compatible parts manufactured to the same specification as the originals. Where genuine manufacturer parts are available and preferred, we can discuss this with you, availability and cost vary by device.
Apple devices: Apple does not usually supply replacement parts to independent repairers. However, recently Apple have started to roll out some parts that we can obtain through participating suppliers. All Apple repairs use high-quality aftermarket parts sourced from trusted UK suppliers. Genuine Apple parts can be quoted for.
We will advise you on the parts options relevant to your specific repair before work begins. Parts availability can affect timescales, we will notify you of any delays.
Completed repairs carry a 12-month parts and labour warranty.
Where a repair involves consumable components such as batteries, the warranty on those specific parts is 60 days. We will make clear at the time of repair which warranty period applies to the work carried out.
Warranty does not cover:
If you experience a problem after a repair, please contact us first, we want to resolve any issues promptly.
We strongly recommend backing up all data on your device before leaving it with us. Device repairs can carry a risk of data loss in certain circumstances, and while we take every care during the repair process, we are not able to accept responsibility for loss of data.
We may ask for your device passcode or password. This is used for the purpose of diagnosing the fault and testing the device after the repair. Please remove any SIM card, memory card or accessories before leaving your device unless they are directly relevant to the fault being investigated.
We will notify you when your device is ready for collection. Devices should be collected promptly after notification.
If a device is not collected within 30 days of the ready-for-collection notification, we will make reasonable attempts to contact you. If, after 60 days, we have been unable to reach you despite those reasonable contact attempts, we reserve the right to dispose of or recycle the device in accordance with WEEE (Waste Electrical and Electronic Equipment) regulations. We do not accept responsibility for any loss arising from devices left uncollected beyond these notice periods.
Payment is due on collection of your device. We accept card, cash and bank transfer. Devices will not be released until payment has been received in full.
For repairs requiring special-order or non-returnable parts, a deposit may be required before we place the parts order. We will inform you of this in advance. If you cancel a repair after a special-order part has been purchased on your behalf, the cost of that part may be charged. If you cancel before any parts have been ordered, no charge will apply.
Please be aware that having your device repaired by a third-party repairer, including us may affect or void any remaining manufacturer’s warranty. We will advise you if this is likely to apply to your specific device and repair before work begins.
Our liability in connection with any repair is limited to the cost of the repair carried out. We are not liable for any pre-existing faults identified during the repair process, for data loss, or for any indirect or consequential losses.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
Nothing in these terms affects your statutory rights as a consumer.
We take all complaints seriously and aim to resolve any issues as quickly as possible. If you are unhappy with any aspect of our service, please contact us in the first instance using our contact form so we can route your enquiry to the right person. You can also reach us at [email protected] or by phone on 01633 357 357.
We will acknowledge your complaint and work with you to reach a fair resolution.
These terms were last updated 31 March 2026. Microsmith Electronics Ltd, registered in England and Wales, company number 09804164. Registered address: 31 Russell Drive, Newport, NP20 6NE.