Last updated: April 2026
This website is operated by Microsmith Electronics Ltd, a company registered in England and Wales (company number 09804164). Our registered address is 31 Russell Drive, Newport, NP20 6NE.
We are the data controller for the personal data collected through this website and through our repair service. If you have any questions about this policy, please use our contact form in the first instance. You can also reach us by email at se*****@************co.uk or by phone on 01633 357 357.
We collect personal data in the following circumstances:
When you submit an enquiry through our contact form, we collect your name, email address, phone number (if provided), and the details of your message. We use this information solely to respond to your enquiry.
When you book a repair, we collect your name, contact details, and information about the device you are leaving with us — including make, model, reported fault, and any relevant history you share with us. This is used to carry out the repair and to contact you about the job.
Where a call-out or off-site visit is arranged, we may collect your address or location details where this is necessary to provide the service. This information is used only to carry out the agreed visit and is not retained longer than necessary.
If you leave a device with us, we may record information about that device and the work carried out — for example, the fault reported, parts used, and the outcome. This is kept for job records, warranty purposes, and to assist with any follow-up queries.
We use cookies and analytics tools to understand how visitors use this site. This data is aggregated and does not identify individual visitors. See our Cookie Policy for details.
We do not sell, rent or share your personal data with third parties for marketing purposes. We do not send unsolicited marketing emails. We do not use your data for profiling or targeted advertising.
We process your data under the following lawful bases under UK GDPR:
We retain contact and job records for as long as is reasonably necessary to support the warranty period on completed repairs and to deal with any follow-up queries. We do not retain personal data longer than necessary for these purposes.
Under UK GDPR, you have the right to:
To make a request, please use our contact form or write to us at 31 Russell Drive, Newport, NP20 6NE. We will respond within the statutory timeframe.
We take reasonable steps to protect the personal data we hold from unauthorised access, loss or misuse. Our website is served over HTTPS.
This site may contain links to third-party websites. We have no control over those sites and are not responsible for their privacy practices. Please review the relevant privacy policy before submitting any personal data to a third-party site.
We use cookies to keep this website functioning and to understand how it is used. For full details, please see our Cookie Policy.
We may update this policy from time to time. Changes will be posted on this page with a revised date.
Microsmith Electronics Ltd
31 Russell Drive, Newport, NP20 6NE
Tel: 01633 357 357