Recover access to important digital services
Locked accounts, expired domains and disrupted business email can stop normal work very quickly. We help establish what has happened, identify the appropriate recovery route and work through the available provider and security processes with you.
What we can help with
Support can include authorised online account recovery, domain registrar and DNS issues, business mailbox access, email delivery problems, recovery after an account compromise and securing services once access has been restored.
Ownership and provider requirements
Customers must demonstrate their authority to access or recover the relevant account, domain, mailbox or service. Recovery depends on the records, access and procedures available from each provider, so a successful outcome cannot be guaranteed.
How this work is charged
Research, recovery and associated technical work is charged at our standard specialist rate of £100 per hour. Agreed urgent or out-of-hours incident-response work is charged at £150 per hour. We agree an initial scope or spending limit wherever practical before starting.