I decicded to upgrade my o/s from vista home basic to ultimate,had probelms with a few drivers that did not reinstall so prevented me going on the internet,wired and wireless,mike got it sorted,had a few minor probs,yet again mike got it sorted,really good priced,good service,at his prices i can afford to keep my laptop running perfect,iam also planning to upgrade the hdd,processor and extra ram,ive given mike the contract to do it when finances permit.